Defective Product Return Policy

We understand the importance of receiving products in perfect condition, and we apologize for any inconvenience caused by receiving a defective item. Our 30-day return policy for defective products ensures that you have a hassle-free experience in returning such items. Please carefully review the following guidelines:

Reporting Defects:

If you receive a product that is defective upon arrival, please email us at [email protected] within 3 business days of receiving the item. Along with your email, attach clear and detailed pictures of the defective product clearly showing the issue. Our customer support team will review your claim and respond within 1-2 business days.

Return Authorization:

Upon verification of the provided pictures and information, our customer support team will issue a return authorization along with a prepaid return shipping label. Please do not return any items without receiving this authorization.

Packaging and Return:

Securely package the defective item in its original packaging, including all accessories, manuals, and any other items that were included. Affix the provided prepaid return shipping label to the package.

Return Time Window:

All defective product returns must be initiated within 30 days from the date of delivery. Returns received after this period will not be eligible for a refund or replacement.

Inspection:

Once we receive the returned item, our quality control team will inspect it to verify the reported defect. If the item is found to be defective, we will proceed with the refund or replacement process.

Refund or Replacement:

You have the option to choose between a full refund to your original payment method or a replacement of the same product. Please indicate your preference when contacting us initially.

Condition of Returned Items:

Returned items must be in their original condition, with no signs of misuse, abuse, or intentional damage. Failure to adhere to this requirement may result in a partial refund or denial of the return.

Refund Processing:

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

Customer Responsibility:

It is the customer’s responsibility to accurately document and communicate the defects through clear pictures. Providing accurate information and images greatly assists in processing the return efficiently.

Contact Information:

For any questions or concerns related to defective product returns, please contact our customer support team at [email protected]

We value your satisfaction and appreciate your understanding of our defective product return policy. Your feedback helps us continuously improve our products and services.

Sincerely,

ArmsEzzz, llc